Privacy Policy

This Privacy Policy describes how Custom Waterproof Bags ("we," "us," or "our"), operating the website customwaterproofbags.com, collects, uses, and shares information about you when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

• Name, email address, phone number, and company name (submitted via our contact form)
• Custom requirements, product specifications, and project details you share with us
• Communication history through email, WhatsApp, or other channels

1.2 Information Collected Automatically

• IP address and general geographic location (country/region level)
• Browser type and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or search query that led you to our site

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide custom bag quotations within 24 hours
• To process and fulfill your custom bag orders
• To communicate order status, shipping information, and after-sales support
• To improve our website, products, and services based on usage patterns
• To send relevant product updates or promotions (only if you have opted in)
• To comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information with:

• Logistics partners: Shipping carriers (DHL, FedEx, UPS) require your delivery address and contact details to fulfill your order
• Payment processors: Secure payment platforms for processing transactions (we do not store full payment card details)
• Legal compliance: Government authorities or legal bodies if required by applicable law

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all website data transmission
• Restricted access to personal data on a need-to-know basis
• Secure storage of business communications and order records

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, providing after-sales support, and complying with legal obligations. You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-out: Unsubscribe from any marketing communications at any time
• Data portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at cco@junyuanbags.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., logistics providers, payment platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are directed at business clients and are not intended for children under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: cco@junyuanbags.com
• Website: customwaterproofbags.com/contact.html
• Location: Huachuang Park, Huada Street, Fengze District, Quanzhou, Fujian, China